CCI maintains a dedicated hotline reporting service, ComplianceLine®, which was established in 1998 and is the standard in the healthcare industry. ComplianceLine engages in the business of providing 24-hour toll-free telephonic personal answering, reporting and tracking of compliance concerns to assist in the identification of possible unethical, illegal or questionable behavior.

Utilizing the combined 100 plus years of experience, the principals of Compliance Concepts, Inc. and the ComplianceLine staff offer an affordable alternative to the development of an internal reporting process. In addition to fulfilling the Federal government's guidelines, ComplianceLine provides an efficient and independent means of identifying and resolving employees' concerns regarding potential misconduct.

ComplianceLine Features

• 24/7/365 Call Center
   
• Unique Toll-Free number with Customized Greeting
   
• NO CALL QUEUES EVER USED. Every Call answered by LIVE operators
   
• Online Case Management for Reporting, Tracking and Analysis
   
• Customized Directives to ensure calls are handled the way You Want It
   
• Immediate Notification 24 Hours-a-Day for Severity situations
   
• Online Web Report for Employees

An integral component of an effective compliance program is the establishment of a reporting mechanism that provides employees with a means by which to voice their concerns on compliance and other regulatory issues without fear of retribution. ComplianceLine tailors the calling process to "keep the door open," while maintaining the caller's anonymity.

ComplianceLine Objectives

• To act as an integral component of the client’s compliance program in order to assist with the detection and resolution of reported concerns;
   
• To provide an avenue for employees and/or others to report serious concerns or violations, perceived or known;
   
• To receive all calls as defined by the client’s scope of service and protocol;
   
• To treat all callers with respect in a professional and courteous manner;
   
• To provide the client, and caller, with knowledgeable and skilled Compliance Risk Specialists trained in relative compliance issues.

Our Mission

The mission of ComplianceLine is to become the standard within the “third party hotline industry”  by which our competitors revere, our clients praise, and our customers (the caller) have the feeling they have been treated courteously, professionally, and with respect.